FAQ's

*Free Shipping applies to contiguous 48 US States only*

Free shipping does not apply to the purchase of complete rock sliders sets. Shipping costs for other US states and international orders are calculated upon checkout.

Order Processing Time & Shipping

It all depends on the volume of orders, but the lead time is generally 1-3 business days to process and pack your order. Delivery time is normally 5-7 business days. Note items that are made to order or have individualized lead times will take longer. Please be patient and allow sufficient time to securely package your order, so it can safely arrive to your door. We ship using FedEx Home Delivery/Ground or UPS Ground. Sliders and larger metal armor parts typically ship via Pilot Freight. Pilot will call ahead of time to schedule a date/time for delivery of your order. For orders shipping outside the continental USA, we require additional time to process your order.

Note: Due to the size and weight of our packages, we do not ship to PO boxes and will contact you for an updated shipping address.

Returns

Items can be returned within 30 days, subject to our return policy. Some products have different return policies, such as Open Box, clearance, custom items, demo, and closeout items. To qualify for a return, items must be new, unused, in its original packaging, and within 30 days of the order date. We only accept returns on wheels and metal parts that have NOT been mounted or installed. Any wheels or metal parts that have been mounted or installed are considered used and CANNOT be refunded or returned. Returns are subject to a 25% restocking fee. Buyer must take all responsibility for return shipping cost. Wheels must be packed in their original packaging with care. Any damages that occur from poor return packing are also subject to fees. Non-negotiable.

Custom items are final sale. Open Box, Clearance, Demo, and Closeout items do not qualify for returns or exchanges at any time.

Will my stock lug nuts work with your wheels?

No, all of our wheels require 60 degree conical seating lug nuts and will not work with stock lug nuts. We carry different lug nuts in 12x1.25, 12x1.5 and 14x1.5 thread lengths depending on your vehicle. Lug nuts are sold separately. Wheels orders DO NOT include lug nuts.

 

Do you offer financing?

Yes, click here to visit our financing page for more information.

 

I’ve ordered an armor product and am curious to when my order will be shipped, is there an ETA?

Most of our offroad armor is made-to-order, and the lead times are reflected in the product description. Check the product page for info of when your product will be expected to ship out.

 

I’m looking to order wheels but I can’t add four to the cart. Why is this happening?

If you’re unable to add four wheels to your cart, then we’ve sold out of full sets. We have restocks coming for most specs, so you should be able to grab a set soon. 

 

I’ve ordered a presale wheelset. When can I expect the item to ship?

The wheel presales have ETA’s in the product description. If there is a delay, we will notify you via email. 

 

I’ve lost my center-cap or lip bolts on one of the wheels, do you sell replacements? 

We have replacement center-caps and lip bolts available, but not for all wheel specs. Shoot us an email and we'll let you know if a replacement is in-stock. Most of the time, it is.

 

Where is my center cap logo / sticker?

These can be found in the box underneath the wheel, usually in a small bag along with an L-shaped hex key. Please make sure to check the boxes before you or your installer throw them away.

 

Where are the lip bolts or accessories that I ordered?

Some items ship separately and will be noted in product descriptions. For small items that ship together (such as lip bolts, cap stickers or lug nuts), please check all boxes in your order. The starred box will contain the accessories.

 

Why are my bolts rusting?

Rust may occur due to normal wear and tear and exposure to the elements. If you live in an area where they salt the roads during the winter or nearby the ocean / salt water, this exposure may cause faster than normal rusting. We are doing our best to provide better quality bolts to avoid this.

 

I need a refund of my order. How long does this process take?

Once a refund is processed, you will receive a refund confirmation via email. It takes a few business days for the funds to return to you. Should there be a delay, we recommend contacting your bank.

 

Can I modify my order / change my shipping address? Can I cancel?

Please let us know as soon as possible of any order modifications, if you need to update your shipping address or cancel your order. Once your order ships and you receive tracking via email or text, we cannot modify or cancel your order.

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